Payment & Security Questions
Shipping & Delivery Questions
Q: What are your shipping costs and delivery timeframes?
A: We offer multiple shipping options.
- Standard Shipping (Free): usually 5–11 business days after dispatch.
- Express Shipping: available for an extra fee, typically 4–7 business days.
Delivery times begin when your order ships, not when you place your order. Most orders are dispatched within 1–2 business days and you’ll receive a tracking number by email once your package ships.
Q: Do you ship worldwide?
A: Yes! We ship to most countries. International delivery times may vary based on destination and customs processing. Any applicable import duties, taxes, or fees are the responsibility of the customer. (This aligns with typical ecommerce expectations.)
Returns & Refunds
Q: What is your return and exchange policy?
A: We want you to be happy with your purchase. Because most of our products are made to order, returns due to change of mind or sizing mistakes are generally not accepted. This helps us keep prices fair. However, if your item is defective, damaged, or incorrect, we absolutely want to fix it for you.
Q: How long do I have to request a refund or replacement?
A: If you receive a defective, damaged, or incorrect item, please contact us within 14 days of delivery. We’ll ask for your order number and a photo of the issue so we can resolve it quickly. (This matches your Refund & Returns Policy.)
Q: How do I start a refund or replacement claim?
A: Email us at justbuythedamnshirt@gmail.com with your order number and details/photos. We aim to respond within 1 business day.
Q: Who pays return shipping?
A: For domestic returns due to defects or mistakes, we will cover the return shipping costs. For international returns, the customer may be responsible for return shipping unless the item is defective or incorrect.
This wording is clearer than your previous FAQ and avoids conflicting messages between FAQ and the actual refund policy.
Product Availability & Sizing
Q: Is this item in stock?
A: Yes — stock status is shown in real time on each product page. If an item is “In Stock,” it’s available to order. If it shows “Out of Stock,” it’s currently unavailable.
Q: What sizes, colors, and variants are available?
A: All sizes, colors, and variants are shown on the product page before you add an item to cart. Make sure you select the correct size/variant before checkout. (This reduces sizing-related issues.)
Product Details & Accuracy
Q: Why do product colors sometimes look slightly different in photos?
A: Actual colors may vary slightly due to lighting conditions and monitor settings. We do our best to display accurate images for all products.
Payment & Security
Q: What payment methods do you accept?
A: We accept:
- Major credit/debit cards (Visa, Mastercard, American Express)
- Apple Pay, Google Pay, Shop Pay
Stripe processes payments securely at checkout.
We do not store your full card information, and all payments are encrypted for your protection.
Q: Is my payment information safe?
A: Yes — all payments are processed through secure, industry-standard systems. Your card details are encrypted and handled by third-party payment processors with PCI DSS compliance.
Order Tracking & Support
Q: How do I track my order?
A: Once your order ships, you’ll receive tracking details by email. You can click the tracking link to see delivery progress.
Q: How do I contact customer support?
A: You can reach us by:
- Email: justbuythedamnshirt@gmail.com
- Contact form on our Contact Us page
We aim to reply within 1 business day.